FAQ / Return Policy
What is your Return Policy?
If you are unhappy with your purchase, you have 14 days from the date the package arrives to send the item back to us. A refund will be issued in the original form of payment for all returns that meet the return requirements. We do not do price adjustments. Shipping charges are non-refundable.
What are your Return Requirements?
Items must be returned in their original, new, unworn and unwashed condition with all tags still attached. All Items that have been marked down are Final Sale not returnable or exchangeable. All Gift Cards are Final Sale.
Please carefully package your item(s). If items are carelessly packed and damaged as a result they will not be accepted. We are not responsible for items that are lost in transit.
Please make sure that the item(s) you are returning meet the criteria of our return policy. Returns that do not meet our policy or are unauthorized will not be accepted, but we will contact you and give you the option to have it shipped back to you for $10.
What are your Shipping Rates?
Orders are processed Monday-Friday and take 1-2 business days to process. We ship via UPS and USPS Flat Rate Standard Shipping. We offer Free Shipping on orders of $150 or more, after discounts and promotions are applied and before sales tax. For orders less than $150 a shipping fee will be applied to your order at checkout. We do not ship outside the Continental US.
In-Store Pickup/Curbside Delivery
We offer free In-Store Pickup or Curbside Delivery. We will notify you when your order is ready. These orders are eligible for returns within 14 days of the date the customer is notified that the order is ready.
How do I Make A Return?
Simply respond to your Order Confirmation Email with your phone number stating the item you would like to return and the reason for return. We will then email you a shipping label.You will receive a refund once we receive the returned item(s). The refund will be issued according to the original method of payment. Processing refunds typically takes 2-3 business days from the time we receive your return. There is a $8.00 shipping and handling charge for returns. Online purchases may also be returned to our Vero Beach, Azalea Lane locations in order to avoid shipping charges. Refunds will be processed via our website to the original form of payment.